Adults 18+ : Corporate Etiquette

Duration: 6 Lessons

Frequency: 2 Sessions per Week

Session Length: 2 Hours

🎓 Award: EPA Certificate in Corporate Etiquette

 

🔹 Module 1:

Professional Image & First Impressions

• The importance of first impressions in business
• Grooming, appearance, and personal presentation
• Understanding dress codes (business, formal, smart casual)
• Representing the organisation with professionalism

🔹 Module 2:

Body Language & Professional Presence

• Posture, eye contact, and gestures
• Confident vs unprofessional body language
• Managing nervous habits
• Reading Social Dynamics and Human Behaviour

🔹 Module 3:

Communication Excellence

• Clear and professional verbal communication
• Tone of voice and language in the workplace
• Active listening and engagement
• Speaking with confidence and respect

🔹 Module 4:

Workplace Etiquette & Professional Conduct

• Effective Interaction with Superiors, Peers, and Subordinates
• Punctuality, reliability, and accountability
• Managing conflict professionally
• Everyday workplace behaviour standards

🔹 Module 5:

Client Interaction & Meeting Etiquette

• Greeting and welcoming clients
• Building rapport and trust
• Professional behaviour in meetings (in-person & online)
• Turn-taking, listening, and contributing effectively

🔹 Module 6:

Business Dining, Social Etiquette & Professional Impact

• Dining etiquette in professional settings
• Hosting and attending business meals
• Conversation etiquette and cultural awareness
• Building confidence and leaving a lasting impression